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INSITE

Next Generation Subscriber Management and Billing Software

NorthStar Software Solutions has raised the bar in terms of features, performance and usability with its next generation business support system INSITE. INSITE has been developed from the ground up to meet the advanced needs of the converging data, video, voice and wireless markets using the best and most advanced development tools available.

Insite Features

CRM

Insite provides a comprehensive tool set for your customer support team to enhance your service levels, while reducing the cost of managing your subscriber base. Its customer centric approach enables rapid resolution to customer issues, immediate access to all customer information and 24/7 subscriber self-care options.

Inventory Tracking

Tracking the lifecycle of your inventory is simple with Insite. Items are easily moved from warehouse to the customer premise and back. Inventory tracking is directly integrated so deploying any equipment can automatically trigger the provisioning process.

Customer Messaging

Whether it’s simply thanking them for their payment, or sending a copy of their completed and signed order, your customers expect their technology provider to use current, relevant communication technologies, and to communicate with them in ways they’d like to communicate with you. Insite supports both automated and on-demand text messaging and email communications with your customers.    

Workforce Management

Optimized for use in the field, our scheduling and workforce management system is designed to make your life easier. No more printed work orders needed – all tasks can be completed from a smartphone, tablet or laptop. The Insite tech portal allows field personnel real-time access to assigned work as well as account details.  It reduces calls to dispatch by empowering the field staff to provide the most efficient customer service possible. Features include updating and completing assigned work, GPS navigation and tracking, equipment provisioning, payment collection, signature capture and more.

Reporting

Insite uses market leading business intelligence software that enables you to visualize your data with interactive charts, dashboards and mapping. In addition to standard financial, subscriber, homes passed, service and work flow reports, Insite’s visual report designer helps you rapidly create flexible, feature-rich interactive reports. Insite provides retrieval and reporting tools that simplify and expand reporting and data analysis capabilities.

Billing

Insite is a true convergent billing engine with the flexibility to add new services and handle multiple discount models and promotions irrespective of the delivery network. Regardless of the number or types of services or products, Insite features a universal view of the customer’s transactions through a single, integrated database. Insite delivers dynamic control over the entire billing process. Invoices can be automatically generated or run on-demand as needed, all without interrupting other operations.

Customer Self-Care

The Insite self-care solution allows subscribers to make on-demand updates to their account information at any time and see those changes take effect immediately with no involvement from your staff. Subscribers can order new service, upgrade existing services, view past invoices, make payments and report service problems.

Subscriber Web Care

The Insite self-care solutions allow subscribers to make on-demand updates to their account information at any time and see those changes take effect immediately after submitting the change with no involvement from your staff. Subscribers can order new service. Upgrade existing services, view statement, make payment and report service problems. The self-care portal pages can be branded, personalized, and customized for seamless integration into your existing web presence or used independently for customers to learn more about your company.

Interfaces

Insite can easily interface with any third party to provide real time provisioning and activation of services or equipment such as VOD, sVOD, smart cards, cable modems and IP telephony as well as traditional analog, digital and PPV services. Furthermore, Insite can support multiple types of addressable technologies within the same head end or multiple head ends.

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