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317-865-2400
Transforming customer management into a strategic competitive advantage
NorthStar’s subscriber management experts can provide your business with comprehensive solutions from the back office to the front office. Not only do we provide core customer care, billing products and services, but NorthStar also offers a broad array of complementary and integrated applications for a complete end-to-end solution. Whether you are a start-up business or are expanding into new areas, we have a solution for you. NorthStar can combine our core services to provide a complete turn key solution or integrate an individual service into your existing operation.
Customer care often proves to be the main point of difference between you and your competitors. Whether a customer is calling with a question, a billing inquiry or a problem, the quality and efficiency of your response can impact your future success. For this reason, every point of contact with your customers is an opportunity to gain a competitive advantage. Yet with trends in rightsizing and cost management, it’s often a challenge to generate a consistent level of superior customer service. NorthStar Telesolutions can help you meet that challenge.
The one regular communication a service provider has with its customers is the monthly billing statement. For a few precious moments every month, you have you customer’s undivided attention. It is your chance to connect, reinforce your brand, communicate important information and let your customers know about additional products or services that meet their interests. NorthStar Telesolutions can transform these monthly communications into a powerful marketing tool and a key part of your overall customer service program.
We can handle all your cash disbursements, collections, reconciliations and reporting needs using your existing bank or a new account at one of our banks. Your bills will be coded to easily scan the payments into the billing system and minimize error.
NorthStar has a proven record of collecting payments from subscribers. Because we are a full service bureau, we start the collection process while the accounts still have service. By making payment arrangements and offering multiple payment methods, we are able to greatly reduce the number of non-pay disconnects thus saving you money.
Productivity and efficiency are both critical to your bottom line. We constantly develop, maintain and analyze schedules, routes and booking calendars to insure timely service and the most efficient use of manpower. We have a dedicated dispatch team to route all work orders and service calls to your technicians. Using text messaging, email, fax and wireless technology we can route, record and follow-up on all dispatched work
We have the capability to activate, disconnect and add services to your digital subscribers remotely thus saving your team time and costly truck rolls. With this interface we are able to provide the following enhanced features.
Insite uses market leading business intelligence software that enables you to visualize your data with interactive charts, dashboards and mapping. In addition to standard financial, subscriber, homes passed, service and work flow reports, Insite’s visual report designer helps you rapidly create flexible, feature-rich interactive reports. Insite provides retrieval and reporting tools that simplify and expand reporting and data analysis capabilities.
Managing large volumes of sales leads generated by your company’s advertising strategy can be challenging especially during peak response times. NorthStar helps meet this challenge by providing a flexible approach to managing inbounds contacts through traditional methods, such as live-agent, while giving you the opportunity to use additional service offerings, such as Interactive Voice Response (IVR) and the internet.
Are you sharing your afterhours call center with dozens of unrelated industries? Many answering services take calls for telecommunications companies but they also take calls for healthcare, banking, insurance, utilities, manufacturing retail chains, non profits and other business professionals. Without being specialized in a specific industry, these call centers do little more than take messages and pass them back to you to resolve.
We can handle all your cash disbursements, collections, reconciliations and reporting needs using your existing bank or a new account at one of our banks. Your bills will be coded to easily scan the payments into the billing system and minimize error.
Considering that it’s an estimated 6 to 10 times more costly to acquire a new customer than to retain an existing customer, it’s readily apparent why subscriber retention is a critical phase of the customer lifecycle.